Customs, Duties & Import Fees
If Goods are being ordered from outside Canada, import duties and taxes may be incurred once your Goods reach their destination. We are not responsible for such charges and We undertake to make no calculations or estimates in this regard. These charges must be paid by the recipient of the parcel. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and We cannot guarantee that the packaging of your Goods will be free of signs of tampering.
If import duties and taxes incurred, you will not get your parcel until the charges are paid. If you don’t pay, the parcel will be held by your local customs for around 3 weeks and after that, if you still haven’t paid, it will be returned to us, and we will have to pay these charges as well as additional postage fee for the return. As the Goods will be returned to us we will refund your order but these import duties and taxes will be deducted from the order refund. Note that we are not responsible for the refund of any import duties and taxes that your order may have incurred.
We do not take any responsibility for lost or stolen parcels. We will provide any tracking information that we have for your parcel and aid you in launching an investigation with Canada Post or other carrier for your parcel. However, we cannot reimburse you the cost for any lost parcels or re-send you your order.
We will not be responsible for wrong shipping address if we do not have the correct information. Any reprocessed order will be charged another shipping cost in case of incorrect shipping information provided. If the order shipped free by condition, actual shipping cost paid by Renu Bio Health Ltd. will be deducted from the refund when the order is canceled after having being shipped.
We reserve the right to vary shipping methods to certain destinations should it be considered more appropriate and to alter the shipping method from that stated on your order should we deem it necessary.
The delivery time frames are for reference only. There is no guarantee that the parcel will arrive within the defined time. Transit times can vary based on the shipping location, weather condition, custom inspection…
Shipping within CANADA
Estimated delivery is within 7 business days for most addresses. If your order is greater than $200 before taxes and after discounts, shipping charge is FREE. If your order is less than $200 before taxes and after discounts, shipping will be charged depending on the size of your order and the shipping address. Please check the calculated rates based on the size and the weight of your order at checkout.
Shipping to the U.S.A. (excludes U.S. territories and possessions)
Estimated delivery is within 7-14 business days, excluding any time that your package may be delayed in customs. If your order is greater than $200 before taxes and after discounts, shipping charge is FREE. If your order is less than $200 before taxes and after discounts, shipping will be charged depending on the size of your order and the shipping address. Please check the calculated rates based on the size and the weight of your order at checkout.
International Shipping (Outside of Canada & U.S.A.)
We do ship outside internationally except several countries which is not accepting the health supplement categorized product or caused delivery issue often. Please check the calculated rates based on the size and the weight of your order at checkout.